FirstNet Adviser help

Changing PIN

What is a password?

To login to FirstNet Adviser you are required to enter an OIN and a password.

A numeric password is an 8 digit number initially issued by mail to every person that uses FirstNet Adviser.

If there are 4 people in your office, you’ll each have a different password. Your password should be kept confidential.

If you have a numeric password you will be prompted to change your password to an alphanumeric password upon first login to FirstNet Adviser.

How do I change my Password?

To change your Password:

  1. Select FirstNet Administration from the top navigation menu.
  2. Enter your current password.
  3. Enter and confirm your new password.
  4. Click Submit.

A confirmation page will appear to confirm that you have changed your password successfully. Note: It is important you change your password frequently to maintain the high level of security. You should keep your OIN and password details confidential at all times.

What happens if I lose or forget my Password?

If you believe or suspect your password has been lost, stolen or become known to someone else, you should contact Adviser Services on 13 18 36. For security, your new password must be posted to you. It cannot be given out over the phone.

If you have forgotten your password you are able to reset it online by clicking on the “Forgotten password?” link on the FirstNet Adviser login screen. Alternatively, To reset your password online now click here.

It is important you change your password frequently to maintain the high level of security.

Tips on setting a Password

Your password:

  1. must be at least 8 characters
  2. must contain both letters and numbers
  3. must not be any of your previous 5 passwords
  4. should not contain a recognisable part of your name or date of birth
  5. must not contain your Online Identity Number
  6. can contain most characters except <>^'{}-=

Note: If you believe or suspect that your password has been lost, stolen or become known to someone else you should contact Adviser Services on 13 18 36.

How do I reset my password online?

To reset your password online, click on the “Forgotten your password?” link and follow the prompts. You will require to complete 4 steps.

I can't generate an authentication code?

If you are having difficulty generating an authentication code to reset your password online, please call Adviser Services on 13 18 36.

My email address is locked.

If your email has been locked, please contact Adviser Services on 13 18 36.