FirstNet Adviser help

You can modify a regular investment plan online in the following products:

• Managed Investment Funds (including income funds)
• Cash Management Trust
• Premier CMT
• FirstChoice Investments
• FirstChoice Wholesale Investments
• Rollover and Superannuation Fund
• FirstChoice Personal Super
• FirstChoice Employer Super
• FirstChoice Wholesale Personal Super.

To modify a regular investment plan in another product please download the relevant Additional & Regular Investments form. If you have not been granted transaction authority over the account, have your client complete the form. When complete, send it to us at the address shown on the form.

Before you modify the regular investment online you should ensure the following:

1. Ensure that you have been granted transaction authority over your client’s account. Have your client complete the Adviser Online Transaction Authority form.
2. That your client has been given access to the current Product Disclosure Statement (PDS) and decided on their regular investment plan. You can modify the regular investment amount, change bank account details, suspend the regular investment plan or cancel the plan.
3. Your client should consider seeking independent financial and taxation advice before changes are made to their investment.
   

To modify the regular investment online:

Step 1 - Enter the details

• To modify the regular investment amount, enter the new amount(s) in the right hand column, indicate that you are authorised to carry out the transaction on your client’s behalf and then proceed to the next step.
• To change bank account details, select the new bank account to be debited from the list provided, indicate that you are authorised to carry out the transaction on your client’s behalf and then proceed to the next step. 

Note: If you select a bank account for which we do not hold a direct debit authority (DDA), you will need to have your client complete the regular investment & direct debit authority (DDA) form at the end of the process.

• To suspend the plan, enter the future month and year regular investments are to re-start, indicate that you are authorised to carry out the transaction on your client’s behalf and then proceed to the next step.
• To cancel the plan, select the cancel option, indicate that you are authorised to carry out the transaction on your client’s behalf and then proceed to the next step.

Step 2 - Check the details and confirm your PIN

• Check that the details of the transaction request are correct.
• Enter your PIN to confirm you wish to proceed with the transaction.
• Submit the transaction request.

Step 3 - Retain confirmation of your transaction

• Note your Transaction Reference Number.
• Print details of the transaction for your records.
  

After you submit the modify regular investment request, the following happens:

1. The transaction request is automatically entered into the Colonial First State system.
2. You can view the details of your client’s regular investment plan immediately by selecting Regular investment plan from the left navigation menu.
   

When your client takes advantage of the Regular Investment Plan:

• Monthly investments are transferred directly from their Australian bank, building society or credit union account to the chosen fund or option on the first business day after the 19th of each month.
• These regular investments may incur bank, building society or credit union transaction charges.
• Monthly investments are accepted in accordance with the Product Disclosure Statement (PDS) current at the time of such investments. A copy of the current PDS is available free on request.
• We may charge your client a $30 dishonour fee if a direct debit from their financial institution fails, and we may terminate their use of this facility if the direct debit fails 3 times in any 12-month period.

Note: This service is not available to non-residents of Australia.