FirstNet Adviser help

You can get a summary of online transactions that you have performed on behalf of your client(s) by using the online adviser transaction tracking tool.

To access this function:

• Selecting Tracking from the top navigation menu
  
• Selecting Online adviser transactions from the left navigation menu.

All columns can be sorted in either ascending or descending order. Just click the up arrow to sort ascending or the down arrow to sort descending.

You can search for a transaction using a combination of search criteria.

1. You can firstly select 'all transactions' that you have performed online, or search a sub-set of these transactions by either 'work in progress' transactions (transactions that are still outstanding) or 'completed transactions'. You can also 'Include cancelled and expired transactions' in your search by clicking in the checkbox.
   
2. You can refine your search by the following transaction
   
   1. All transactions
   2. Model portfolio transactions
   3. New accounts
   4. Additional investments
   5. Switches
   6. Withdrawals
3. Enter a client’s name in the search field to limit your search to a specific client.
4. Use the date range fields to limit or broaden your search. You can also click the 'Show all dates' checkbox to search all applicable dates.
   
5. Once you have chosen your criteria above, click Search.
   

Adviser authorised transactions

In progress – Transactions (additional investment, switch and withdrawals) that were saved partially completed and have not been submitted to the Colonial First State system.

Submitted - Transactions (additional investment, switch and withdrawals) that have been submitted, processing will be completed after unit prices are available.

Complete – Transactions that have been finalised; a copy of the confirmation letter sent to your client may be available.

Expired - Transactions or online new account applications that have been purged from the Colonial First State system via an automatic purging process.

Reversed - this transaction has been cancelled; a copy of the cancelled transaction page is available.

Adviser change – You are no longer the registered adviser for that account.

Client authorised transactions

In progress – Transactions (additional investment, switch and withdrawals) or online new account applications that were saved partially completed and have not been submitted to the Colonial First State system.

View/print – Model portfolio alignment transactions that have been submitted, but are waiting for the form to be printed. After the form is printed (from either the online adviser transaction tool or Step 3 of the align accounts process), the status will be updated to Signature required.

Signature required - Transactions (additional investment, switch and withdrawals) or online new account applications that have been submitted to the Colonial First State system and are waiting receipt of the signed forms by Colonial First State.

Submitted - Transactions (additional investment, switch and withdrawals) that have been submitted and forms received, processing will be completed after unit prices are available.

Complete – Transactions that have been finalised; a copy of the confirmation letter sent to your client may be available.

Awaiting payment - Online new account applications for which a signed form has been received, but has not been funded. Payment is still required.

Open - Online new account applications that have received both signed form(s) and funding.

Cancelled - Transactions or online new account applications that have been cancelled by you or Colonial First State administration.

Expired - Transactions or online new account applications that have been purged from the Colonial First State system via an automatic purging process.

Reversed - this transaction has been cancelled; a copy of the cancelled transaction page is available.

Adviser change – You are no longer the registered adviser for that account.

Click on the 'In progress' link found in the status column. For online new account applications you will resume the application at the step you saved and exited the process from. For transactions you will resume the process at step 1 of the relevant transaction page.

Transactions or online new account applications with a status of 'In progress' are permanently removed from our records.

Transactions or online new account applications with a status of 'View/print' or 'Signature required' are updated with a status of 'Cancelled' and the check box and all links are removed. The transaction reference number is cancelled from our records.

The status of the transaction will change to Expired. You may search expired transactions by clicking the 'Include cancelled and expired transactions' checkbox.

There are three states the confirmation status can have. These are:

1. Submitted - the transaction has been submitted, processing will be completed after unit prices are available. A copy of the transaction details page is available.
   
2. Complete - the transaction has been finalised; a copy of the confirmation letter sent to your client is available.
   
3. Reversed - this transaction has been cancelled; a copy of the cancelled transaction page is available.

Note: Additional investments, switches and withdrawals will produce a confirmation letter. Confirmation letters for regular investment plans, investment selection and future fee rate transactions will not be available online; the transaction confirmation page is available to print.