FirstNet Adviser help

Firstly select 'Rollover from an existing Colonial First State superannuation or pension account(s)' from the Source of funds field. For existing clients, their current applicable open accounts shall be displayed. Simply click the checkbox next to the account you wish to include and then choose either the full balance amount or enter a specific amount.

If you are not the adviser registered on an account, enter the account details under the section 'You may also specify other applicable superannuation accounts.' Click 'Add' to reveal extra rows which you can use to enter multiple accounts.

Your client’s age is determined from the date of birth entered on step 1. Go to this step and change the date of birth if it is wrong.

The SuperFirst Transfer Facility allows you to consolidate your client’s superannuation investments for a short period of time before rolling them into a pension product. The SuperFirst Transfer Facility directs all monies to the Cash option.

Within Account settings - Pension allocation section you can choose how to allocate your client’s allocated and term allocated pension. You can use a percentage allocation or use a dollar allocation in which you can choose an exact dollar amount for one of the pension types and the balance will be placed into the other pension account.

You can perform the following activities online on behalf of your clients where applicable; make an additional investment

• set up a regular investment plan
• modify a regular investment plan
• modify investment selection and frequency (including auto-rebalancing)
• switch between investment options
• withdraw an investment
• modify account details (excluding address or bank account details).
  

A pre-retirement pension allows client’s who reach preservation age (which is currently 55) to convert their preserved and restricted non preserved superannuation benefits in to an income stream while they are still working. This is also known as a 'non-commutable income stream'. Pre-retirement pension have restrictions on when funds can be commuted. Generally restricted benefits can only be commuted if the client meets another condition of release. Any unrestricted non preserved benefits used to commence a pre-retirement pension can be commuted at any time.

The new account is saved in the Online adviser transaction tool. The status of the account is 'In progress' and the transaction type is 'New account'. At this stage the account has not been submitted to Colonial First State and will need to be completed and submitted in order to be processed.