FirstNet Adviser help

You can make an additional investment online in the following products:

• Managed Investment Funds (including income funds)
• Cash Management Trust
• Premier CMT
• Pooled Superannuation Trust
• FirstChoice Investments
• FirstChoice Wholesale Investments
• Rollover and Superannuation Funds
• FirstChoice Personal Super
• FirstChoice Employer Super
• FirstChoice Wholesale Personal Super.

To make additional investments in other products please download the relevant Additional & Regular Investments form. If you have not been granted transaction authority over the account, have your client complete the form. When complete, send it to us at the address shown on the form.

To open a new account, click Invest online from the popular links on Adviser home.

Before you invest online you should ensure the following:

1. That you have been granted transaction authority over your client’s account. Have your client complete the Adviser Online Transaction Authority form.
2. That your client has pre-nominated at least one bank account for use with online transactions by completing the relevant Direct Debit Authority form.
3. That your client has been given access to the current Product Disclosure Statement (PDS).
4. That your client has sufficient funds available in their pre-nominated bank account. We may charge your client a dishonour fee for drawings that are returned unpaid by their Financial Institution.
5. Your client should consider seeking independent financial and taxation advice before changes are made to their investment.
   

To invest online:

Step 1 - Enter the details

• Enter the amount(s) to be invested.
• Select the pre-nominated bank account to be debited by the investment amount.
• Indicate that you are authorised to carry out the transaction on your client’s behalf and that your client has been given access to the current Product Disclosure Statement (PDS) by typing YES.

Step 2 - Check the details and confirm your PIN

• Check that the details of the transaction request are correct.
• Enter your PIN to confirm you wish to proceed with the transaction.
• Submit the transaction request.

Step 3 - Retain confirmation of your transaction

• Note your Transaction Reference Number.
• Print details of the transaction for your records.
  

After you submit the investment request, the following happens:

1. The transaction request is automatically entered into the Colonial First State computer system.
2. If we receive the investment request before the cut-off time, we will process the investment using the unit price calculated, based on market valuations, at the close of business for that day. Units are normally allocated on the following working day once the entry price is calculated and our registry system is updated.
3. The money will be debited from your client’s bank account the evening of the day you submit the request, subject to the above cut-off time. Please ensure your client has cleared funds available.
4. You can view the details of the transaction at any time, by selecting Transaction history from the left navigation menu or using the Transaction search function. Eg. If we receive the investment request at 1.00pm on Tuesday:
5. The application will be processed using the price calculated at the close of business that day i.e. Tuesday
6. The funds will be debited from your client’s bank account the evening of your request i.e. Tuesday.
7. The actual unit allocation will be available around lunchtime the following day i.e. Wednesday.

Note: From time to time there may be delays in processing fund valuations which may cause delays in processing the transaction request.

You can open an account online in just 5 steps.

Step 1 - Client details
Supply your client’s name, address, contact information, as well as their tax file number (or exemption) and the product type you would like to invest into (super, retirement or investments).

Step 2 - Account details
Choose how you would like to fund your client’s investment - direct debit, direct credit, BPAY or cheque. Provide your client’s bank account details. If you have elected to open a super or pension account, you will also need to supply rollover or contribution information.

Step 3 - Transaction details
Enter your client’s investment amount and select the specific option(s) you would like to invest into. If applicable, you can choose a model portfolio as your investment selection. You can also view how your investment is allocated according to asset class and fund manager (where applicable).

Step 4 - Confirm details
Here you check all the information you have entered and submit the application.

Step 5 - Confirmation
The process is complete and the application has been submitted. You will need to get the client to sign the appropriate forms. When we receive your client’s payment and signed forms the account will be opened.

Note - Anti-Money Laundering requirements

Since 12 December 2007 (or 31 January 2008 for managed investment products), the “Know Your Client” (KYC) requirements of the Anti-Money Laundering and Counter-Terrorism Financing Act require the collection and verification of a client’s identification information.

Generally, Colonial First State must establish the identity of its clients at the application stage. For superannuation products, we need to establish the client’s identity when they withdraw (i.e. cash out) their superannuation funds (although this can be completed at anytime before withdrawal occurs).

This online application process incorporates Know Your Client ID requirements relating to the Anti-Money Laundering and Counter Terrorism Financing laws for individuals and sole traders only.

You can either send the completed:

• online application (which includes the Identification and Verification Forms),
• online application and attach copies of ID documents certified by you with no need for the Identification and Verification Forms. If your licensee requires you to complete the IFSA/FPA standard ID form, you can attach these.

For more information regarding AML and to access the standard IFSA/FPA client ID forms, go to the Forms Library.

FirstRate Term Deposits are closed to new and additional investments from 1 July to 9 July each year to allow for end of financial year administration. Your client’s existing Term Deposits will continue to earn interest but will be closed to new and additional investments over this period.